Service Delivery Manager (f/m/x)

Service Delivery Manager (f/m/x)

Our client, one of the biggest financial service providers in Austria, presents a nurturing and stable corporate environment. This traditional yet modern company values the new way of work by offering its employees state-of-the-art equipment, remote work and a wide range of benefits. They are currently looking for a dedicated Service Delivery Manager (f/m/x). Apply now, if you want to thrive and collaborate with capable colleagues from all over the world!

These exciting tasks are waiting for you:

• You will be responsible for the definition and extension of service level agreements (SLAs) with our users & customers
• You ensure service delivery to our users according to specified SLAs
• Ensuring the proper implementation and use of service processes and IT controls (e.g., Incident, Problem & Change Management processes)
• Responsible for the vendor management and act as IT contact person towards our software supplier
• Ensure cost management across all offered services
• Work as an application manager for the regulatory universe (maintain, configure, and run the systems, perform bug fixing and incident management)
• Support the delivery manager and the POs on cross functional topics such as (IT process framework, Budget controlling, Portfolio Day Reporting, Security)

Your experience so far:

• Minimum 5 years of experience in IT department, preferable in the financial services industry
• Minimum 3 years’ experience in the area of IT-Service-Management; ITIL-Certification preferable
• Practical experience in monitoring and support of IT services
• Solid SQL experience
• Basic knowledge of banking products and business processes or strong willingness to deepen this knowledge
• High level of communication, presentation, and facilitation skills
• Team player, service orientation, high level of commitment and motivation
• Analytical, result-oriented, and structured way of working even in hectic times
• Fluent knowledge of English; German is appreciated, but not mandatory

What our client offers:

• A safe and stable corporate environment
  • with its own pension scheme, canteen and inhouse physician
  • an international agile team with a start-up culture
• The new way of work, supporting
  • home office
  • flextime (without core hours)

  JobNr.:2427