Senior Customer Support Manager (f/m/x)







from € 3.200,-

Monatl. Gehalt

Senior Customer Support Manager (f/m/x)

Our client is a leading provider of European short-term energy trading solutions and is looking for a Senior Customer Support Manager to strengthen the team.


What you will do:

  • 1st Level Support (inbound phone, ticketing system)
  • Classification and escalation of technical issues
  • Proactive system monitoring
  • Basic product support
  • Working with Professional Services and IT Operations for update planning
  • Aligning and planning of maintenance work with the customers

This is why we need you:

  • Experience in technical customer service
  • Experience in basic system operations (Linux)
  • Knowledge of Linux system environments and troubleshooting (log file analysis)
  • Experience with APM solutions (e.g. AppDynamics, NewRelic, Dynatrace, …)
  • Very good (native) German language
  • Very good English language
  • Basic knowledge of shell scripting, programming (Python)

What our client has to offer:

  • A unique environment with a large degree of creative freedom
  • Choice of OS & device
  • Flexible working hours, home office
  • training budget
  • break room with table football, dart, etc.
  • Organic fruit, coffee & tea
  • Small & quiet offices
  • Fun events
  • Additional pension scheme


Cynthia Socha, MA

Talent Scout
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Cynthia Socha, MA