Retail Risk Collections Manager (f/m/x)





permanent position


from € 4.600,-

Monatl. Gehalt

Retail Risk Collections Manager (f/m/x)

Our client is an international financial services provider, serving companies and private clients in a wide range of industries in many European countries. To support the existing team, our customer is currently looking for a Retail Risk Collections Manager (f/m/x) for the new digital-only Retail banking business line.

These exciting tasks are waiting for you:

  • Develop and run credit risk operations (mainly debt collection and restructuring) and implement credit risk methodology within the new digital business line
  • Set past due loans classification and tools for credit risk portfolio steering and stress testing
  • Be in charge of collection/restructuring operations efficiency, define system parameters for collection activities – set collection with aim to reach largely automated soft collection process. After digital consumer loan product roll-out: run credit risk operations and risk tools domain
  • Ensure methodological compliance with credit risk management areas – DPD counter, default recognition, forbearance, provisioning
  • Cooperate and formulate requirements for external collection agencies, legal collection agencies, debt sale investors and any other used external service providers, incl. setting up and monitoring SLAs
  • Be an owner of a set of digital lending solution epics in area of credit risk monitoring and management tools, e.g. a DPD recognition, rules for default and forbearance, stress testing, collection strategies, loans restructuring policy, recovery and write off; ultimately be responsible for drafting epics and process descriptions as well as giving requirements for technical infrastructure setup
  • Ensure the entrusted part of digital lending product backlog is ready for development, orchestrate new requirements inflow, build a shared understanding of the specific part of credit risk assessment domain with the IT delivery teams

Your experience so far:

  • 5+ years of credit risk management experience, preferably in area of collection, credit risk management tools, risk infrastructure/operations setup and maintenance in a financial / lending institution
  • Solid skills in dealing with external collection agencies, legal collection agencies, debt sale investors
  • Good knowledge of debit collection practices in the CEE region
  • Digital savvy, great orientation in digital/neo banking industry and recent financial innovations
  • Consumer lending / credit risk management experience on the Polish market is an advantage
  • Experience in setting up an automated / semi-automated soft collections is an advantage
  • Experience in implementation of risk-related IT solutions is an advantage
  • Fluent English; Polish or other CEE language is an advantage

What our client offers:

  • Collaboration in a challenging and international environment
  • Flexible working hours
  • Home office in coordination
  • A lot of additional benefits in a corporate environment


Cynthia Socha, MA

Talent Scout / Assistenz der GF
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Cynthia Socha, MA