Operations Manager (f/m/x)





permanent position


from € 3.600,-

Monatl. Gehalt

Operations Manager (f/m/x)

Our client is an international financial services provider, serving companies and private clients in a wide range of industries in many European countries. To establish a new digital banking team, our customer is currently looking for an Operations Manager (f/m/x).

These exciting tasks are waiting for you:

  • Support a buildup and management of a new digital business line operations and collections, first for digital e2e consumer lending business
  • Decide on operations strategy maximizing efficiency in the initial stage of business minimizing OPEX and leveraging options for outsourcing within CEE region, channels of digital communication with customers and auto/semi-automation of processes
  • Search for and support effective deals with new outsourcing partners, contracts partners, set up SLAs, manages partners performance and quality. Ensure all processes are executed according to SLAs
  • Be responsible for the banking operations KPIs, i.e. minimizing OPEX, ensuring availability and quality
  • Provide requirements/specifications for building up entire banking operations, define respective solution epics in the backlog. Design all operations processes, incl. those that executed as part of customer onboarding and verification flow, customer data or product maintenance processes, collection and loan restructuring processes and other back-end processes
  • Define integration requirements between outsourcing partner/s and digital banking platform solution provider; define requirements for operations processes technical infrastructure setup
  • Optimize processes to be scalable to get prepared for business growth across multiple geographies
  • Determine root causes in processes, find bottlenecks and execute continues enhancements
  • Continuously strive to find improvements and automation opportunities to increase productivity and transforms them into tangible OPEX savings
  • Contribute to business line planning representing operations and process point of view

Your experience so far:

  • 5+ years of experience in retail banking / financial-services industry operation
  • 3+ years of operations management experience in a senior role
  • Experience in setting up operations with outsourcing partners and operations processes automation
  • Senior communication and soft skills, experience in making deals and keeping relationships with operation outsourcing partners
  • Results and high quality oriented
  • Digital savvy, great orientation in digital/neo banking industry and recent financial innovations

What our client offers:

  • International agile team with a start-up culture
  • Flexible working hours
  • Continuous further education
  • A lot of additional benefits in a stable corporate environment


Mag. Tina Landreau

Talent Scout
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Mag. Tina Landreau