Consultant – Customer Intelligence Transformation (f/m/x)

Vienna

Ort

asap

Beginn

permanent position

Dauer

Min. € 4.600,-

Monatl. Gehalt

Consultant – Customer Intelligence Transformation (f/m/x)

Our client is an international financial services provider, serving companies and private clients in a wide range of industries in many European countries. To establish a new team, our customer is currently looking for a Consultant – Customer Intelligence Transformation (f/m/x).

 

These exciting tasks are waiting for you:

  • Your objective is to contribute to the functional scope and cover everything from identifying the right data for a specific use-case to the deployment of structural data products in digital channels.
  • You will be working in Customer Intelligence Analytics team where you tackle topics such as Analytical CRM Data Services, Campaign Management Solution, Personalization and Customer 360.
  • Planning and delivering customer intelligence analytics strategies for optimization of campaign management and event-based real-time decisioning, digital marketing & marketing automation based on data analytics
  • Supporting implementation of Customer 360 use cases and collaborate with business intelligence team to maintain and evolve the dashboards and reporting process
  • Designing customer lifetime value strategies, customer retention and customer loyalty strategies based on data and analytics approach
  • Contributing with functional input in product streams from conceptualization to implementation and integration with digital channels
  • Support projects and use-cases towards improvements in CX and customer journeys
  • Work with the technology teams to ensure a seamless customer experience with diverse technology enablers
  • Constantly generate ideas and hypotheses to for use-cases in customer intelligence analytics
  • Present insights to other teams and departments and work with other teams and tribes
  • Work as part of an agile delivery team (Scrum)

Your experience so far:

  • 3+ years working as a Consultant or Project Manager in Digital Transformation
  • Previous experience with campaign management processes, CRM, marketing automation and customer experience (CX)
  • Strong stakeholder management skill and the ability to influence and align various functions to a shared growth objective.
  • You have experience with facilitating sessions in customer journey mapping and service blueprinting
  • You have T-shape skillset
  • Knowledge of analytics and cloud technologies is of an advantage

What our client offers:

  • Collaboration in a challenging and international environment
  • Flexible working hours
  • Home office in coordination
  • A lot of additional benefits in a stable corporate environment

Mag. Tina Landreau

Talent Scout
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Job Nummer

1690

Ansprechpartner/In

Mag. Tina Landreau