2nd Level Support Engineer (f/m/x) 





permanent position


min. € 3.100

Monatl. Gehalt

2nd Level Support Engineer (f/m/x)

We are looking for a 2nd Level Support Engineer (f/m/x) for one of our international clients in the Gaming industry in Vienna. You deploy, support and configure application servers, troubleshoot application and gaming issues, and provide long term solutions for recurring requests. You will be working on issues escalated by the 1st Level Operations teams, on requests from business customers and on internal product support requests.


These challenging tasks are waiting for you:

  • Provide 2nd Level support for business clients and internally for our client’s applications
  • Configure the systems and support the complete product life cycles
  • Analysis, troubleshooting and fixing problems, performing Root Cause Analysis using Logging systems, monitoring tools and database queries
  • Maintain procedures
  • Contribute to Incident / Problem Management


What you bring to the role:

  • Technical education and experience in a customer-facing role
  • Experience in troubleshooting
  • Service Management skills and experience with Service Management or ticketing tools such as JIRA, ServiceNow
  • First MSSQL or database experience, you feel comfortable to query a database
  • Software development skills are a plus
  • Scripting knowledge is a plus
  • Analytical, structured and reliable personality
  • Ability to prioritize tasks and decide quickly
  • Remain calm and supportive even in emergency situations
  • High customer orientation and excellent communication skills
  • Fluent in English both verbal and written


Our client offers:

  • Interesting projects and the possibility for further-development
  • Modern office in the heart of Vienna
  • Team orientated and technical complex environment
  • Flexible working hours
  • On-boarding Program
  • Cool social events


Natalie Capek, BA

IT Talent Scout
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Natalie Capek, BA